At iLogos, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility:
  • Items must be returned within [X] days of delivery.
  • Items must be unused, in their original condition, and in the original packaging.
  • Custom or personalized products are non-returnable unless they arrive damaged or defective.
• Process:
  1. Contact us at [your email address] with your order details to initiate a return.
  2. Once your return is approved, we will provide you with return instructions.
  3. Ship the item back to the address provided.
• Return Shipping:
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

2. Refunds

• Refund Eligibility:
  • Refunds will be processed once the returned item is received and inspected.
  • Approved refunds will be issued to your original payment method within [X] business days.
• Partial Refunds:
  • Partial refunds may be granted for items not in their original condition, damaged due to customer handling, or returned after the return window has expired.
• Non-Refundable Items:
  • Gift cards
  • Downloadable products (if applicable)

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address].

4. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within [X] days of delivery with photos of the damage. We will either replace the item or issue a full refund, including shipping costs.

5. Contact Us

If you have any questions about returns or refunds, feel free to reach out to us